When you join KPMG Ireland, you are joining a community of over 4,200 employees who collectively work together, both in person and virtually, to achieve their full potential. 

We are known as an organisation who want you to come as you are and do work that truly matters. Joining KPMG Ireland is an opportunity to enhance your career, not only in the work that you enjoy doing, but equally through the global connections that you make, the lifelong learning that you can accomplish and the chance to make your mark.

Are you our next IT Service Desk Analyst

Location: Dublin, as part of our hybrid working model.

Grade: Assistant

Contract type: Permanent

A snapshot of your peer group:

• B.Sc. Honours in an IT related field.
• 2-3 year’ experience on a previous a Service Desk .
• Advanced skills in the use of administration of Microsoft 365 and Windows operating systems.
• An aptitude in understanding and adapting to new technology.
• The successful candidate will have a demonstratable enthusiasm for technology.
• While training is provided previous experience in supporting ServiceNow, Active Directory, SAP, Microsoft 365 suite, Cisco VPN, VMWare, Azure Virtual Desktop, Enterprise telecoms systems and/or Web Services would be beneficial.
• ITIL Foundation or Prince2 Certification would be beneficial.
• Excellent customer service skills.
• An ability to work well within a team environment.
• An ability to work on one’s own initiative and manage personal objectives.

Your responsibilities and achievements will evolve as you enhance your career with us. Here is what you can initially expect:

• Ensure all incidents and service requests are properly logged, updated regularly and resolved in a timely fashion. Ensure sufficient details are included should there be a need for escalation to other teams.
• Receive, log, distribute and follow up on all incidents / service requests escalated within IT across multiple different channels (i.e., phone, email, self-service). Troubleshoot these calls to a satisfactory resolution. 
• Management and support of the internal processes for new hires, promotions, and leavers.  
• Administration and support of the mobile device fleet via Intune (iPhones and iPads).
• Management of small – midsize processes and IT projects.
• Administration and support of the IT security policies and procedures.
• Liaise with 3rd party suppliers in relation to issues.

Your team:

This ServiceDesk offers support from 08:00am – 20:00pm Monday to Friday which is done on a pro-rata basis. Some weekend work is also required, though this is usually in the form of on-call support fulfilled from home during the hours of 10:00am – 18:00pm Saturday and Sunday.

Discover How KPMG Can Enrich Your Life Beyond Your Career

Benefits Tailored for You

At KPMG, we understand that life is multifaceted. That’s why we offer a flexible benefits package designed to support your unique lifestyle. Our benefits include:

• Discounted Health Insurance: Prioritise your well-being with our health insurance options.
• Additional Annual Leave: Purchase extra leave to spend more time with friends and family or to travel.
• Enhanced Family Leave: Enjoy more time with your family with our generous leave options.
• Emergency Childcare Cover: For times when your regular childcare plans fall through
• Social Events: Connect and network with colleagues through our engaging social events.
• Early Finish Fridays: Start your weekends early on bank holidays and during the summer.
• Relocation Assistance: Smooth your transition if you’re moving to Ireland.
• Learning & Development: Access our extensive supports, including LinkedIn Learning, to grow your skills.

We also offer a variety of flexible working options to help you balance your professional and personal life.

Career Progression with Continuous Support

From the moment you join KPMG, you’ll receive dedicated support from your performance manager to enhance your skills. Our award-winning Business School provides continuous learning opportunities to deepen your expertise.

We stand out as the only Big Four firm to announce promotions four times a year, offering you frequent opportunities for career advancement.

Commitment to Inclusion & Diversity

Inclusion, diversity, and equity are at the heart of KPMG. We celebrate diverse backgrounds, experiences, and perspectives, and we’re committed to fostering an inclusive and equitable environment at every level. Our goal is to attract and retain the best talent by building a culture where everyone can achieve their potential. Learn more about our commitment here - https://kpmg.com/ie/en/home/about/inclusion-diversity-equity.html 

Ready to Join Us?

If you meet most of the criteria, we encourage you to apply by submitting your CV. KPMG is an equal opportunities employer, welcoming applications from people of all backgrounds. We are happy to provide reasonable accommodations during the recruitment process if needed. Necessary arrangements can be made at interview stage to accommodate the needs of candidates with disabilities.

For any specific queries about the role, please contact Sharon Griffin

For a glimpse into life at KPMG, follow #ExperienceKPMG on LinkedIn, Instagram, TikTok, and X.

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Please note that agency assistance is not required for this position. 

By clicking apply to this role your application will not only be considered for this position, but your details will be stored on our database and may be considered for similar future positions that may arise. This means that the personal data contained in your application and provided to KPMG as part of the application process may be retained by us for up to 18 months from the date of your application and you hereby agree to that. If you do not wish your details to be stored on our recruitment database, please email careers@kpmg.ie stating this and we will ensure that such information is not stored other than for the purposes of this application.